Grievance Policy

At FrenzoFinserv, we are committed to providing excellent services and ensuring the satisfaction of our users. However, we understand that concerns or grievances may arise. This Grievance Policy outlines the process for addressing and resolving such issues.

1. Scope of the Grievance Policy

This policy applies to all users of FrenzoFinserv's services who wish to file a grievance or express dissatisfaction with any aspect of our services.

2. How to Raise a Grievance

If you have a grievance, please follow these steps:

• Contact our Customer Support: In the first instance, reach out to our customer support team at support@frenzocollect.com to discuss and address the issue.
• Provide Details: When raising a grievance, please provide detailed information, including your name, contact details, a description of the issue, and any relevant supporting documents.

3. Grievance Resolution Process

FrenzoFinserv is committed to resolving grievances promptly and fairly. Our resolution process includes the following steps:

• Acknowledgment: Upon receiving your grievance, we will send you an acknowledgment within [X] business days, confirming that we have received your concern.
• Investigation: Our team will conduct a thorough investigation into the matter, considering all relevant details provided by you. Resolution: We will communicate the resolution to you within [Y] business days. If further time is required, we will keep you informed of the progress.

4. Escalation

5. Feedback and Follow-up

After the resolution, we encourage users to provide feedback on their satisfaction with the process and the resolution offered. Your feedback is invaluable for us to continually improve our services.

6. Changes to the Grievance Policy

FrenzoFinserv reserves the right to modify or update this Grievance Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our Grievance Policy, please contact us at info@frenzocollect.com

Thank you for choosing FrenzoFinserv. We are dedicated to ensuring a positive experience for all our users.