FrenzoFinserv Blog: Insights on Debt Collection & Fintech

Blogs

Debt Collection Company or Debt Collection Platform: Which One Does Your Lending Business Actually Need?

If you run collections at an NBFC or fintech lender in India, you have probably been pitched both: a debt collection company that promises to handle your overdue accounts, and a debt collection platform that promises to make your own team better at recovery.

FrenzoCollect
31-08-26

How to Evaluate a Debt Collection Company in India: 5 Questions to Ask Before Signing

Hiring a debt collection company seems simple enough. They take your overdue accounts, they chase payments, you get a share of what they recover. On paper, the model is straightforward.

FrenzoCollect
26-08-26

The Hidden Cost of Running Collections Without a Debt Collection Platform

Most lenders know what their collections team costs. Salaries, commissions, dialer subscriptions, maybe a WhatsApp Business API. Those are line items on a budget sheet.

FrenzoCollect
24-08-26

Why Your NBFC Needs a Debt Collection Platform, Not More Agents

There is a pattern that plays out at nearly every mid-size NBFC in India. PAR starts creeping up. The collections manager asks for more headcount. Finance approves it. Three months later, PAR is still climbing.

FrenzoCollect
24-08-26

Why lenders are moving on from the debt collection company model

For thirty years, the standard answer to rising delinquency in Indian lending was to call a debt collection company. The model was simple and the logic felt sound: collections are unpleasant, agencies specialise in unpleasant, pay them on results and move on.

FrenzoCollect
21-07-26

What is a debt collection platform? A plain-language guide for Indian lenders

A debt collection platform is software that runs a lender's recovery operation: it tracks every overdue account, decides which borrower should be contacted through which channel, sends and logs the outreach, and reports portfolio health in real time.

FrenzoCollect
17-07-26

How to choose a debt collection platform: 7 questions to ask before you sign

The Indian market now has a dozen vendors selling something called a debt collection platform, and their demos look surprisingly similar. Dashboards, WhatsApp integration, a field app, the word "AI" somewhere on every slide.

FrenzoCollect
13-07-26

Hiring a debt collection company in India? Read this first

If you're searching for a debt collection company, you probably have a growing pile of overdue accounts and a team that can't keep up. Outsourcing looks like the obvious move: hand the problem to specialists, pay them a cut of what they recover, get back to running the business.