FrenzoFinserv Blog: Insights on Debt Collection & Fintech

Blogs

Why lenders are moving on from the debt collection company model

For thirty years, the standard answer to rising delinquency in Indian lending was to call a debt collection company. The model was simple and the logic felt sound: collections are unpleasant, agencies specialise in unpleasant, pay them on results and move on.

FrenzoCollect
21-07-26

What is a debt collection platform? A plain-language guide for Indian lenders

A debt collection platform is software that runs a lender's recovery operation: it tracks every overdue account, decides which borrower should be contacted through which channel, sends and logs the outreach, and reports portfolio health in real time.

FrenzoCollect
17-07-26

How to choose a debt collection platform: 7 questions to ask before you sign

The Indian market now has a dozen vendors selling something called a debt collection platform, and their demos look surprisingly similar. Dashboards, WhatsApp integration, a field app, the word "AI" somewhere on every slide.

FrenzoCollect
13-07-26

Hiring a debt collection company in India? Read this first

If you're searching for a debt collection company, you probably have a growing pile of overdue accounts and a team that can't keep up. Outsourcing looks like the obvious move: hand the problem to specialists, pay them a cut of what they recover, get back to running the business.

FrenzoCollect
09-07-26

Debt Collection Company vs Debt Collection Platform: The Decision Indian Lenders Are Getting Wrong

Indian lenders evaluating their collections strategy in 2026 increasingly hit the same fork in the road: sign with a debt collection company, or invest in a debt collection platform.

FrenzoCollect
23-06-26

Why 'Outsource to a Debt Collection Company' Is the Wrong Question in 2026

Every Head of Collections in India has had a version of this conversation in the last twelve months: "Which debt collection company should we outsource to?

FrenzoCollect
17-06-26

5 Questions Every NBFC Should Ask Before Buying a Debt Collection Platform

Most NBFCs evaluating a debt collection platform spend 70% of the time looking at the wrong things - dashboard polish, the number of channels supported, the slickness of the demo. Those are table stakes.

FrenzoCollect
15-06-26

What a Modern Debt Collection Platform Actually Does in 2026 (And What It Doesn't)

Google "debt collection platform" and most of the top results sell you a dialer. A CRM with a recovery skin. A workflow tool stitched onto an SMS gateway. Then they call it "collections technology.