Fragmented
- No unified command centre across teams
- Siloed tools that never talk to each other
- Duplicate outreach to the same borrower
India's fastest-growing collections OSAI-nativeThe intelligent
The intelligent
full-stack collections
operating system
Powering compliant, human recovery at scale.
Live signal
38.4%
Recovery Rate +6.2%
Trusted by India's Leading Financial Institutions
Serving lenders across personal loans, MSME lending, housing finance and embedded finance ecosystems.
The problem
Collections Is the Blind Spot in India's Credit Stack.
Inefficient
- RPC drops to 15–20% at 60+ DPD
- 1 in 5 EMIs bounces
- More calls ≠ better results
Borrower-Blind
- The same script for everyone
- No consent awareness in outreach
- Rising compliance penalties
₹55 crore
in RBI penalties in FY25 alone. Collections done wrong is now a P&L problem, a compliance problem, and a brand problem, all at once.
₹0+ Cr
Portfolio Managed
0 L+
Borrowers Reached
0
Clients Live in Year One
0%
QoQ Revenue Growth
Category positioning
The Future of Collections Isn’t Outsourced. It’s Orchestrated.
In-House Teams
- Manual, expensive, doesn't scale
- No analytics or channel orchestration
- Hiring and training drag
Traditional Agencies
- Fragmented across vendors and cities
- Compliance risk, borrower-blind scripts
- Zero visibility into outcomes
The FrenzoFinserv way
Everything a Lender Needs to Run Collections Themselves
With the intelligence of a tech company and the empathy of a bank.
Unified Digital + Voice + Field
One borrower journey that carries across WhatsApp, calls and field visits without restarting.
01 / 06
Product
A Collections Platform Built on 4 Non-Negotiables
Control
Every action executes within established compliance and governance frameworks, systematic enforcement at the point of execution.
Consolidation
Full-stack integration of digital, voice, and field workflows for unified operational efficiency across every channel.
Intelligence
The brain lives in the software, leveraging AI automation, predictive analytics, and behavioural insights for smarter decision-making.
Innovation
Continuously evolving with cutting-edge architecture and technology, built modular, deployed scalable, integrated seamlessly.
Platform
Five Products. One Recovery Lifecycle.
Open each product to see how it works, from AI-led digital nudges to field visits and settlements.
Hybrid model
Right Channel.
Right Time.
Better Outcomes.
Cases flow intelligently across channels and teams based on complexity, customer response and resolution needs.
Digital Communications
Voice, text, email and WhatsApp nudges from Day 1, 60M+ smart messages delivered.
- Omni-channel nudges across WhatsApp, SMS, email and voice
- Consent-first messaging with regulator-ready logs
- 60M+ smart messages delivered with open-rate optimisation
- Auto-escalation to tele or field based on borrower response
Read more
Gen AI Agent
AI-led engagement from Day 3, handling high volumes with personalisation at scale.
- Multilingual voice and chat in Hindi, Tamil, English and more
- Natural-language negotiation and promise-to-pay capture
- Handles high-volume Day 3–30 cases 24/7
- Seamless hand-off to human agents when empathy is needed
Read more
Human Agent
Skilled contact-centre teams take complex and sensitive cases, 1,250K+ calls handled.
- Skilled, certified contact-centre teams
- Scripted, compliance-monitored conversations
- 1,250K+ calls handled with live quality scoring
- Bridges digital nudges and field visits for complex cases
Read more
Field Agent
On-ground resolution from Day 20 for cases needing physical interaction.
- Geo-mapped visits and digital case sheets
- On-ground resolution for 20+ DPD cases
- Real-time status sync and supervisor dashboards
- Legal and settlement hand-off when required
Read more
One workspace
Every Account, Every Channel, One Live View
Allocation, strategy, agent activity and payments update in real time, so supervisors can act on today's numbers instead of yesterday's reports.
- Bucket-wise recovery and promise-to-pay tracking
- Automated allocation rules across teams and geographies
- Audit-ready logs for every borrower interaction
Conversations that convert
AI Voice and Chat That Sound Human
Multilingual WhatsApp, SMS, email and voice journeys adapt to borrower behaviour, language and repayment intent, nudging respectfully, never aggressively.
People behind the platform
Trained Teams for the Conversations That Matter
Certified contact-centre and field agents step in where empathy and judgement decide the outcome, supported by scripts, compliance checks and live quality monitoring.
Trusted by collections leaders across India
Everything a Lender Needs to Run Collections, with the Intelligence of Tech and the Empathy of a Human.
Customer stories
Trusted by Collections Leaders Across India
Hear from lenders who have replaced legacy recovery stacks with a faster, fairer and more compliant operating system.
“FrenzoFinserv helped us move from fragmented spreadsheets to a single recovery command centre. Our first-month roll-ups are now visible in real time and our contact rates jumped 40%.”
RM
Rahul Mehta
Head of Collections, Retail NBFC
“The AI voice journeys sound surprisingly natural in Hindi and Tamil. Borrowers engage instead of hanging up, and our agents now spend time only on cases that truly need a human touch.”
PN
Priya Nair
VP Operations, Digital Lender
“Compliance was non-negotiable for us. FrenzoFinserv's audit trails, consent tracking and regulator-ready reporting gave our risk team confidence from day one.”
VS
Vikram Sethi
Chief Risk Officer, Housing Finance Co.
“We onboarded FrenzoFinserv across 12 branches in three weeks. The field-to-tele coordination cut our resolution time by almost a third.”
AS
Ananya Sharma
Collections Director, MSME Lender
Built for Lenders Who Need Control, Efficiency and Compliance
India's $1.5T credit market is scaling fast, but collections remain broken. Our operating system learns from borrower behaviour to tailor every interaction.
Secure & Compliant
Data security and regulatory compliance at the core of every workflow.
Technology Led
AI-powered workflows, actionable insights and automation across the lifecycle.
Proven Expertise
Industry-leading collections experience translated into measurable outcomes.
Scalable Solutions
Built to scale with your portfolio, geography and asset classes.
Collections, Rebuilt from Scratch. Today.
See how FrenzoFinserv lifts recovery rates while protecting borrower relationships.