Robo Collect, the core product of Frenzo Collect, is a software which influences debt collections for lenders (Banks, NBFCs, fintechs, etc). The software works on alternate data sources, deep segmentation and behavioural sciences to drive debt collections through intelligent analytics. It consumes the allocations from the lenders in its system in a secured manner through email, SFTP folder, platform upload or APIs. Then it creates an intelligent campaign plan to reach out to the borrowers through digital mediums (like IVR, SMS, WhatsApp, e-mail, bots, etc). Once the digital campaign is executed through the integrated C-PAAS partner to push borrower payments; the system continuously runs its analytics on the dispositions received through the engagement for improvising the reach out strategy to optimise collections.
The system runs its analytics to derive the best medium to communicate, the best time to connect, the best content to publish and the best language to use. It also suggests on the refer out of the cases to the call centre and to the field.
The lender is able to see all the reports on the frontend platform itself, upload payment files, purge data and raise queries.
Frenzo Collects backend team can run campaigns on the allocations through the platform, analyse dispositions, map payment files, trigger email reports for the client , address queries and purge the secured data.
Robo Collect employs AI to continuously learn and adapt to the evolving patterns of borrower behavior
The system dynamically adjusts its approach based on historical data, enhancing its effectiveness over time.
The platform seamlessly integrates with the bank's data systems, mapping information from both the bank sheet and the system sheet.
This comprehensive data integration ensures a holistic understanding of borrower profiles, enabling personalized debt collection strategies.
Robo Collect systematically checks and analyzes data associated with allocated defaulter numbers.
It identifies discrepancies, patterns, and trends to inform targeted debt recovery efforts.
The system creates detailed profiles of borrowers by consolidating relevant data, including financial history and payment behaviors.
These profiles serve as the foundation for personalized and strategic debt collection campaigns.
Using sophisticated segmentation algorithms, Robo Collect categorizes borrowers based on their financial profiles and behaviors.
This segmentation allows for the customization of debt collection approaches, addressing the unique needs of different borrower groups.
Robo Collect aligns with the lender's profile and preferences, recommending tailored strategies for debt recovery.
This feature ensures that debt collection campaigns are in line with the lender's specific objectives and compliance requirements.
Robo Collect is an intelligent and proactive debt collection solution designed to assist banks in optimizing loan recovery processes.
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Timely Reminders: Ensures borrowers receive timely reminders within the first 30 days to facilitate prompt loan recovery.
Personalized Approaches: Enhances debt recovery by tailoring approaches to individual borrower profiles and behaviors.
Efficiency Improvement: Optimizes the debt collection process by automating campaign creation and leveraging AI-driven insights.
Learns and Adapts: Continuously learns from data and borrower interactions to refine and improve debt collection strategies over time.
Robo Collect is a comprehensive solution that empowers banks to proactively manage and optimize loan recovery efforts through intelligent, data-driven debt collection practices.