Robo Plus

Robo Plus, the core product of Frenzo Collect, is a software which influences debt collections for lenders (banks, NBFCs, fintechs, etc). The software works on alternate data sources, deep segmentation and behavioural sciences to drive debt collections through intelligent analytics. It consumes the allocations from the lenders in its system in a secured manner through email, SFTP folder, platform upload or APIs. Then it creates an intelligent campaign plan to reach out to the borrowers through digital mediums (like IVR, SMS, WhatsApp, e-mail, bots, etc). Once the digital campaign is executed through the integrated C-PAAS partner to push borrower payments, the system continuously runs its analytics on the dispositions received through the engagement for improvising the reach-out strategy to optimise collections.

The system runs its analytics to derive the best medium to communicate, the best time to connect, the best content to publish and the best language to use. It also suggests the refer-out of cases to the call centre and to the field.

The lender is able to see all the reports on the frontend platform itself, upload payment files, purge data and raise queries. Frenzo Collect's backend team can run campaigns on the allocations through the platform, analyse dispositions, map payment files, trigger email reports for the client, address queries and purge the secured data.